Course Structure Overview
The Front Office program follows a structured academic calendar spanning eight semesters, with each semester comprising core subjects, departmental electives, science electives, and laboratory sessions. The curriculum is designed to progressively build upon foundational knowledge, ensuring students develop both theoretical understanding and practical application skills.
| Semester | Course Code | Course Title | Credit Structure (L-T-P-C) | Pre-requisites |
|---|---|---|---|---|
| I | FO-101 | Introduction to Hospitality Industry | 3-0-0-3 | - |
| I | FO-102 | Hotel Operations Fundamentals | 3-0-0-3 | - |
| I | FO-103 | Service Quality Management | 3-0-0-3 | - |
| I | FO-104 | Communication Skills for Hospitality | 2-0-0-2 | - |
| I | FO-105 | Basic Computer Applications | 2-0-0-2 | - |
| I | FO-106 | English for Business Communication | 3-0-0-3 | - |
| I | FO-107 | Introduction to Tourism Industry | 3-0-0-3 | - |
| I | FO-108 | Psychology of Guest Behavior | 3-0-0-3 | - |
| I | FO-109 | Foundation of Cultural Studies | 2-0-0-2 | - |
| I | FO-110 | Introduction to Data Analytics | 2-0-0-2 | - |
| II | FO-201 | Front Office Operations | 3-0-0-3 | FO-102, FO-103 |
| II | FO-202 | Reservation Systems and Booking Engines | 3-0-0-3 | FO-105 |
| II | FO-203 | Revenue Management Principles | 3-0-0-3 | FO-102, FO-105 |
| II | FO-204 | Guest Relations and Complaint Handling | 3-0-0-3 | FO-104, FO-108 |
| II | FO-205 | Introduction to Hospitality Technology | 3-0-0-3 | FO-105 |
| II | FO-206 | Financial Accounting for Hospitality | 3-0-0-3 | - |
| II | FO-207 | Human Resource Management in Hospitality | 3-0-0-3 | - |
| II | FO-208 | Business Law and Ethics in Hospitality | 3-0-0-3 | - |
| II | FO-209 | Marketing Principles for Hospitality | 3-0-0-3 | - |
| II | FO-210 | Introduction to Customer Experience Design | 2-0-0-2 | FO-104, FO-108 |
| III | FO-301 | Advanced Front Office Systems | 3-0-0-3 | FO-201, FO-202 |
| III | FO-302 | Data Analytics for Revenue Optimization | 3-0-0-3 | FO-110, FO-203 |
| III | FO-303 | Global Tourism Trends and Market Analysis | 3-0-0-3 | FO-107, FO-209 |
| III | FO-304 | Strategic Guest Satisfaction Management | 3-0-0-3 | FO-204, FO-201 |
| III | FO-305 | Digital Marketing in Hospitality | 3-0-0-3 | FO-209, FO-205 |
| III | FO-306 | Event Planning and Management | 3-0-0-3 | FO-201, FO-209 |
| III | FO-307 | Sustainable Tourism Practices | 3-0-0-3 | FO-107, FO-209 |
| III | FO-308 | Cross-Cultural Communication in Hospitality | 3-0-0-3 | FO-109, FO-204 |
| III | FO-309 | Leadership and Team Management | 3-0-0-3 | FO-207, FO-201 |
| III | FO-310 | Research Methodology in Hospitality | 2-0-0-2 | FO-110, FO-203 |
| IV | FO-401 | Strategic Brand Management in Hospitality | 3-0-0-3 | FO-303, FO-305 |
| IV | FO-402 | Technology Integration in Front Office Operations | 3-0-0-3 | FO-205, FO-301 |
| IV | FO-403 | Entrepreneurship in Hospitality Sector | 3-0-0-3 | FO-309, FO-306 |
| IV | FO-404 | Global Hospitality Case Studies | 3-0-0-3 | FO-303, FO-307 |
| IV | FO-405 | Advanced Customer Experience Design | 3-0-0-3 | FO-210, FO-304 |
| IV | FO-406 | Sustainability and Green Hospitality | 3-0-0-3 | FO-307, FO-301 |
| IV | FO-407 | International Hotel Operations | 3-0-0-3 | FO-303, FO-308 |
| IV | FO-408 | Digital Innovation in Hospitality | 3-0-0-3 | FO-205, FO-402 |
| IV | FO-409 | Leadership in Global Hospitality | 3-0-0-3 | FO-309, FO-403 |
| IV | FO-410 | Capstone Project in Hospitality Management | 6-0-0-6 | All previous courses |
Detailed Departmental Electives
The program offers a variety of advanced departmental electives that allow students to specialize in areas relevant to modern hospitality trends and technologies. These courses are designed to enhance practical skills and deepen understanding of specific domains within Front Office operations.
- AI Applications in Guest Services: This course explores how artificial intelligence can be leveraged to improve guest interactions, automate routine tasks, and personalize services. Students learn about chatbots, voice recognition systems, predictive analytics, and machine learning models used in hospitality environments.
- Blockchain Technology in Hospitality: Students examine the potential applications of blockchain technology in supply chain management, loyalty programs, identity verification, and smart contracts within hotel operations. Practical workshops involve developing blockchain-based solutions for common hospitality challenges.
- Sustainable Hotel Practices: This course covers environmental sustainability initiatives in hotels, including waste reduction strategies, energy efficiency measures, water conservation practices, and green certification programs like LEED or Green Key.
- Digital Marketing Strategy for Hotels: Focuses on leveraging digital channels such as social media, SEO, content marketing, email campaigns, and influencer partnerships to drive guest acquisition and retention. Students create comprehensive marketing plans and execute real-time campaigns.
- Event Planning and Management: Teaches the principles of event planning from concept to execution, including venue selection, budgeting, logistics coordination, and client relationship management. Emphasis is placed on managing large-scale conferences, weddings, corporate events, and festivals.
- Cross-Cultural Communication Skills: Prepares students to navigate cultural differences in international hospitality settings. Topics include non-verbal communication, etiquette variations across cultures, language barriers, and strategies for effective intercultural interaction.
- Revenue Management Analytics: Provides advanced training in revenue optimization using statistical models, forecasting techniques, and dynamic pricing algorithms. Students analyze historical data to develop pricing strategies that maximize profitability while maintaining guest satisfaction.
- Guest Experience Design Thinking: Integrates design thinking principles into guest service development. Students learn how to empathize with guests, ideate solutions, prototype services, and test concepts using feedback loops and user research methods.
- Smart Hotel Technologies: Explores emerging technologies such as IoT sensors, smart room controls, mobile apps for check-in/check-out, voice assistants, and augmented reality experiences. Students gain hands-on experience with these tools through laboratory sessions and simulations.
- Leadership in Hospitality: Develops leadership competencies essential for success in hospitality management roles. Covers team dynamics, conflict resolution, motivation techniques, change management, and ethical decision-making in organizational contexts.
Project-Based Learning Philosophy
The department emphasizes project-based learning as a core pedagogical approach to ensure students acquire practical experience and apply theoretical knowledge effectively. Projects are designed to mirror real-world challenges faced by hospitality organizations, encouraging innovation and critical thinking.
Mini-projects are assigned throughout the academic year, typically lasting 4-6 weeks. These projects are integrated into coursework and contribute to overall assessment. Students work in teams to solve specific problems, such as improving guest satisfaction scores or optimizing reservation systems. Each project includes a proposal phase, implementation stage, presentation of findings, and peer review process.
The final-year capstone project is a comprehensive endeavor that spans the entire semester. Students select a topic aligned with their specialization track, develop a research question, conduct literature review, gather data, analyze results, and present conclusions to faculty panels and industry experts. The project must demonstrate originality, relevance, and potential impact on the hospitality industry.
Faculty members serve as mentors throughout the project process, providing guidance, resources, and feedback at key milestones. Regular meetings are scheduled to discuss progress, troubleshoot issues, and refine approaches. The department also facilitates collaboration with industry partners who provide insights, data sets, and real-world scenarios for student projects.
Assessment criteria include project proposal quality, methodology soundness, data analysis rigor, presentation skills, teamwork effectiveness, and final deliverables. Students are encouraged to publish their findings in journals or present at conferences to gain visibility and recognition for their work.